The Friendly Skies

Douglas Peters, an FAA aviation safety inspector, recounted how Bobby Hedlund, the acting manager of the FAA office charged with overseeing Southwest, picked up a framed picture of Peters' family as he delivered this threat to himself and his wife.

"You have a good job here and your wife has a good job over at the Dallas office, I'd hate to see you jeopardize yours and her careers trying to take down a couple of losers." - src

Holy crap, it's like an episode of the Sopranos. These people perform cavity searches on their customers, but are unwilling to properly report mechanical problems with the plane itself?

"Take the number of vehicles in the field, (A), and multiply it by the probable rate of failure, (B), and then multiply the result by the average out-of-court settlement, (C). (A) times (B) times (C) equals (X). If (X) is less than the cost of a recall, we don't do one." -- Jack (Fight Club)